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Michelle (Mimi) F. is a seasoned professional with extensive experience in customer success and sustainability. Currently serving as a Senior Customer Success Manager at GreenPlaces, Michelle assists clients in the SaaS, Hospitality, and Education sectors with their sustainability strategies and carbon footprint assessments. Previously, as an Associate Customer Success Manager at Compology, Michelle contributed to scaling a startup by managing a diverse client portfolio, including renowned companies like Google and Apple, and collaborating on product development. Michelle's background also includes roles as a Virtual Business Assistant, Business Operations Lead at lululemon, and a Graduate Student Researcher at NOAA, complemented by a Master of Science in Environmental Studies from the College of Charleston and a Bachelor of Science in Marine Psychobiology from the University of New England.