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Tony Caiozzo has over 20 years of experience in technical operations and support within various industries. Currently a Technical Operations Analyst at Green Mountain Energy Company since 2009, Tony specializes in EDI transaction processing and Quality Assurance testing for billing systems. Prior roles include QA Testing Specialist at Boardroom Software, ECommerce Consultant at ADX, IDR Billing EDI Data Analyst at TXU Electric Delivery, EDI Technical Support Administrator at TradeWind EC, and Business Systems Analyst at Sterling Commerce. Tony's diverse background includes responsibilities such as customer advocacy, data analysis, application support, and managing system upgrades, complemented by education at the Computer Learning Center in Springfield.