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Tiana Carter serves as the Assistant Vice President and Senior Human Resources Business Partner at USAA, specializing in culture architecture for various banking divisions. With prior roles that include leading HR transformation as Chief of Staff to the CHRO at USAA and promoting culture and employee engagement at Waste Management, Tiana has a robust background in strategic HR initiatives, diversity, equity, and inclusion. Board memberships with the San Antonio Education Partnership and greater:SATX highlight a commitment to economic and workforce development. Tiana has also held significant positions in business development and talent acquisition with Skills for Chicagoland's Future and Kensington International, alongside coaching sales leaders at Mary Kay Inc. Educational qualifications include a Master of Arts in Counseling/Organizational Psychology from Adler University and a Bachelor of Arts with dual majors in Psychology and Communication Studies from Converse University.