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Shaun Whitehead is currently the Head of IT Service Operations at Greater Manchester Police. Prior to this position, Shaun has held various roles in the IT service delivery field, including Head of Technical Operations, Head of Service Delivery, and Technical Service Delivery Manager. Shaun has extensive experience in managing service delivery teams, overseeing service level agreements, conducting service reviews, and providing technical support to clients. Throughout their career, Shaun has demonstrated strong leadership and operational skills in ensuring maximum availability and efficiency of server and network infrastructure.