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Alice Hannan is a skilled professional currently serving as a Business Support & Development Officer focusing on Substance Misuse at Greater Manchester Combined Authority since January 2023. Simultaneously, Alice contributes as a Crisis Text Service Volunteer for Shout UK, providing confidential mental health support after completing extensive training. Previous experience includes serving as a Business Administrator for Trafford Domestic Abuse Services from June 2022 to January 2023, where responsibilities encompassed client support, liaising with external agencies, and event planning. Alice's earlier roles at AQA, including Data Control Administrator and Entries & Results Administrator, involved handling sensitive data, organizing events, and ensuring compliance with regulations. Alice's background in customer service includes positions at Pretty Green, Tesco, and Banana Beach Ltd, showcasing strong interpersonal skills and a commitment to quality service. Alice holds a Bachelor's degree in English Language from The University of Salford, achieved in 2019.