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Susan N. Kum has over 15 years of experience in the healthcare industry. Susan N. began their career in 2006 as a Legal Assistant and Program/Development Assistant at the Legal Action Center. In 2009, they joined the Center for Health Care Rights as a Health Insurance Specialist, providing bilingual individual and group education, counseling and advocacy services and workshops on Medicare/Medi-Cal for over 3000 Los Angeles county residents. In 2012, they became an MPH Candidate at UCLA School of Public Health. In 2014, they were a Business Development Intern at WiserCare, Inc. and a Director of Operations at Heal - House call doctors for adults and kids, where they managed a team of Operations Coordinators and oversaw day to day operations. From 2016 to 2018, they held various roles at Health Data Vision, Inc., including Senior Manager of Customer Success and Customer Success Manager. During this time, they developed all customer KPIs and health metrics and launched the user onboarding and training page, as well as served as the product manager for Secure Virtual Print, a patent-pending medical record retrieval tool. From 2018 to 2021, they were the Director of Product Management and Director, Clinical Strategy and Innovation at Landmark Health, where they built and implemented healthcare technology solutions focused on improving access to care, efficiency of care and patient outcomes for the nation's most chronically ill and frail members. Susan N. then joined Alignment Healthcare as Director, Platform Product in 2021, before becoming VP, Technology Enablement at Greater Good Health in 2022.

Susan N. Kum obtained a Bachelor of Arts (BA) in Mass Communication/Media Studies and English Literature from the University of California, Berkeley. In 2019-2020, they completed a Certificate in Design Thinking from Cornell University. Susan N. also holds a Master of Public Health (MPH) in Health Policy and Management from UCLA Fielding School of Public Health, as well as a Certificate in the Foundations of Public Health from the University of Michigan School of Public Health. Additionally, they are a Notary Public certified by the State of New York.