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Shaina Rivera has over 10 years of experience in healthcare operations and process improvement. In 2022, they began working as the Director of Process Improvement for Greater Good Health. In 2020, they took on a role as a Care Management Program Manager and Consultant for Blue Shield of California, where they implemented two pilot programs for Dual Eligible Special Needs Plans members and developed reports and dashboards for the Transitions of Care program. Also in 2020, Shaina began working as a Continuous Improvement Lean Practitioner for The Wonderful Company. From 2015-2020, Shaina worked at Cedars-Sinai in various roles, including Senior Performance Improvement Facilitator, Project Manager, and Ambulatory Care Coordinator/Project Assistant. From 2012-2015, Shaina worked as a Care Senior Associate for CIGNA.

Shaina Rivera earned their Masters of Health Care Management from California State University, Los Angeles in 2016 and their Bachelor of Arts (B.A.) in Physical and Biological Anthropology from UC Santa Barbara in 2011. In April 2017, they obtained an Accident, Health, and Life certification from the California Department of Insurance.