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Karen Sforzo has extensive experience in the field of IT support and technical assistance. Their most recent position was as a User Support Analyst at Greater Cleveland RTA, where they maintained and monitored end-user equipment and network performance. Prior to this, Karen worked as a Service Desk Analyst II at National General Insurance, where they answered incoming calls and resolved level 1 incidents. Karen also served as a POS Technical Analyst at TEKsystems, providing support for retail and fuel POS systems. Karen has also worked as an IT Support Technician at Roetezel & Andress, a Help Desk Consultant at Halcycon Inc., and a Help Desk Support Specialist at EmergiTech, Inc. In earlier roles, they served as a Desktop Support Admin II at University Hospitals of Cleveland, a PC Technician at EMH Regional Healthcare, a Desktop Engineer at Bendix CVS LLC, and a PC Tech at Pomeroy IT Solutions. Throughout their career, Karen has demonstrated proficiency in troubleshooting hardware and software issues, providing end-user support and training, and resolving customer queries.

Karen Sforzo earned an Associate's degree in IT from Ohio Business College-Sheffield in 2012-2013. Prior to that, they attended Tech Skills in 2003-2004, but did not obtain a degree. Karen also studied Computer Business at Lorain County Community College, although the specific dates of their attendance are unknown. In addition to their formal education, Karen has obtained several certifications including A+ and Network+ from CompTIA, as well as MCP 2000, MCSA 2000, and Certificate of Achievement MS 2297 – Plan, Implement & Manage Server 2003 from Microsoft. The specific months and years in which they obtained these certifications are not mentioned.