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Joanne Wilde is a seasoned professional with extensive experience in IT support and photography. Currently serving as a Service Desk Analyst (Business Applications) at Great Places Housing Group, Joanne excels in managing incoming incidents and providing efficient IT support within an ITIL framework. Prior to this role, Joanne held various positions in IT support, including IT Service Desk Analyst at Irwell Valley Homes and Senior Service Desk Analyst at Jigsaw Homes Group Ltd, where technical support for hardware and software was provided. In addition to IT expertise, Joanne has a flourishing photography business, specializing in studio-based photography for families and children. Educated with a BTEC National Diploma in computer studies and a diverse background in customer support, Joanne is recognized for excellent communication skills, team collaboration, and mentoring capabilities.