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Mallory Zampino is a seasoned professional with extensive experience in operations and strategic account management. Currently serving as Senior Manager, Operations – Strategic Accounts at Great Minds since May 2018, Mallory oversees large order management processes, implements strategic account scorecards, and fosters collaboration between sales and operations teams. Previously, as a Customer Success Manager at Great Minds, responsibilities included enhancing business practices and team performance. Mallory's earlier role as Senior Insurance Tracking Associate at PDP Group, Inc. involved ensuring compliance with legal standards and maintaining accuracy in client accounts. Additionally, experience as Pet Care Manager at PetSmart included recruitment, training, and achieving record sales revenue. Mallory holds a Bachelor of Business Administration from the University of Baltimore.