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The Information Technology team at the Great Lakes Water Authority (GLWA) is responsible for managing and maintaining the technological infrastructure that supports the Authority's operations. The team ensures the reliability and security of IT systems, oversees application development and management, provides user support, and implements technological solutions to improve efficiency in the delivery of water and sewer services. They also manage data storage and databases, including critical systems like Oracle and SharePoint, and spearhead IT projects to align with the organization's strategic goals.