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Petra M. Tietz, MHA, is an experienced professional in healthcare operations and management with a career spanning multiple organizations. Currently, Petra serves as the Practice Operations Manager at Great Lakes Dental Partners since August 2018. Prior roles include Office Manager at United Dental Partners and Director of Human Resources at Apex Hospice and Palliative Care, where responsibilities included maintaining job structures and managing recruitment processes. Petra has also held positions at Sonora Quest Laboratories as PSC Supervisor, contributing to a significant increase in customer satisfaction, and at Northwest Community Hospital as a Phlebotomist, ensuring positive interactions with patients and staff. Educationally, Petra holds a Master of Health Administration with a focus on informatics, a Bachelor’s degree in Business Management, and two associate degrees.