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Don Caprio is an experienced IT professional with extensive expertise in user support and system administration. Currently serving as Lead Support Engineer at Graycor since December 2014, Don supervises support for 500 users and manages mobile device support, active directory, and Microsoft Office 365 administration. Previous roles include Support Center Analyst Tier II and Tier I at Rewards Network, where Don handled machine deployment, user management, and helpdesk support. Don also contributed to helpdesk operations at Aspect Software, providing comprehensive support to 2,200 employees, and gained technical support experience at Teletech Corporation. Don holds a Bachelor's and an Associate's degree in Information Systems Security and Computer Network Systems from ITT Technical Institute.