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Jerry Counts has over 20 years of work experience, starting from 1998. Jerry spent a significant portion of their career at Graybar, where they held various roles. Their most recent position at Graybar was as the Director of Information Security, a role they began in February 2018. Prior to that, they were the Manager of IT Risk and Compliance from 2012 to 2018, Manager of Infrastructure Security from 2010 to 2012, and Manager of Technical Support from 2003 to 2010. Jerry initially started at Graybar as a PC Tech Support in 1998. Jerry also worked briefly at IntelliMark Associates as a Technical Consultant between June 1998 and December 1998, where they provided support and designed systems for Graybar Electric Company's Information Systems department.

Jerry Counts obtained a Bachelor of Science degree in Organizational Management from Colorado Christian University in 1997.