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Hamza El Masri is a professional with extensive experience in retail management and customer service. Currently serving as Deputy Head of Department at Gray Mackenzie Retail Lebanon since August 2018, Hamza has also held various roles including Senior Category Manager, Category Manager, and Junior Category Manager. Prior to this, Hamza worked at EAM | Ets Antoine Massoud as a Retail Sales Merchandiser, where responsibilities included recommending merchandise based on customer needs and conducting inventory counts. Hamza's background also includes a significant tenure at Spinneys, starting as a Customer Service Assistant and advancing to Front End Supervisor, focusing on customer experience and compliance with company policies. Earlier experience includes serving as a Cashier at Harkous Chicken. Hamza holds a degree from Lebanese International University, completed between 2016 and 2019.