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Melissa Springer has extensive experience in product and customer experience leadership across multiple high-profile companies. Currently serving as SVP of Experience + Product at Gravie, Melissa has previously held key roles such as VP of Customer Experience at Amazon and Director of Membership Marketing for North America at Nike. At Nike, Melissa also contributed as Director of Global Retail Experience & Innovation. Earlier in their career, Melissa was Vice President of Client Strategy at Social Driver and a National-Level Policy Advisor at the US Department of Health and Human Services. Melissa is pursuing an Executive Certificate in Women's Leadership from Stanford University and holds a Master's in Business Administration with a focus on Information Systems Management from The George Washington University.