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Ahmed Samir Khalil has a diverse work experience spanning over several years. Ahmed Samir began their career as a Customer Service Agent at Kout Food Group in 2008 and progressed to the role of Call Center Team Leader and Customer Service Coach. In 2014, Ahmed joined Talabat.com as an Operations Supervisor, where they were responsible for improving team performance and facilitating communication among team members.

After that, Ahmed worked at Universal Payment Services (UPS Kuwait) as a Call Center Supervisor from 2017 to 2018. Ahmed Samir then joined COFE as a Customer Service Manager in 2018 and held this position until 2021.

In 2021, Ahmed joined Grand Community as the Head of Operations but left the role after a few months to become a Customer Care Lead at COFE App. Shortly after, they returned to Grand Community as the Head of Operations in 2023 and continues to serve in this position.

Throughout their career, Ahmed has gained extensive experience in customer care, team leadership, and operations management.

Ahmed Samir Khalil attended South Valley University from 2001 to 2004, where they pursued a degree in the Faculty of Education. Specifically, they focused on the English Department and achieved a degree with a classification of "Good." During the same period, Ahmed also attended the Faculty of Education and studied English Language and Literature in a general sense.