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Leanne Hargreaves MIRPM, MARLA is a seasoned professional with extensive experience in the property and housing sector. Currently serving as the Head of Resident Services - BTR at Grainger PLC since July 2020, Leanne leads Build to Rent Customer Operations across multiple cities in the North of the UK. Previous roles include Regional General Manager and General Manager specializing in Build to Rent. Prior to Grainger, Leanne worked at urbanbubble as National Mobilisation / Asset Manager, and held various positions at JLL, Rossendale Borough Council, Blemain Group, HML, and Motorpoint. Leanne holds multiple certifications, including MARLA and TechIOSH, demonstrating a strong commitment to professional development in property management and customer service excellence.