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Stephen Watkins has a diverse and extensive background in customer experience management and software development, currently serving as Customer Experience Manager at GPSL since January 2020, where responsibilities include overseeing core engagement management functions and collaborating closely with management. Previously, Watkins held various managerial roles within the United States Air Force for over two decades, including leading software development teams and overseeing application development for significant national programs. With a strong foundation in computer science, evidenced by an Associate of Science degree from the Community College of the Air Force, Watkins has demonstrated expertise in both technical leadership and project management, garnering recognition for contributions to critical initiatives.