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Nganda Damaris is a customer service and quality management professional with extensive experience across various roles. Currently self-employed since June 2019, Nganda maintains high customer experience standards and excels in building rapport with clients. As a Customer Service Representative at Capita Business Services since February 2016, strong listening and problem-solving skills are demonstrated while handling inquiries from Transport for London customers. Additional experience includes roles as a Quality Inspector at G&P Quality Management Group, IT Administrator at the Kenya School of Monetary Studies, and Front Desk Officer at Strategic Tax Company. Nganda holds a Master's degree in Management of Information Technology and a Bachelor's degree in Information Technology from reputable institutions.