��������

Bassam Elhage is an experienced network system engineer with a robust background in network operations and customer support. Currently serving as a Network System Engineer 2 at GovCIO since February 2023, Bassam previously held the role of Network Operations Center Supervisor at Verizon Enterprise Solutions from May 2011 to December 2022, where responsibilities included managing escalated issues and attending customer management calls to discuss service level agreements. Bassam's technical expertise encompasses LAN, WAN, WLAN, VoIP, firewall, and security solutions, alongside significant experience as a Voice/Security/Network Engineer. Prior roles include XOC Network Analyst at Comcast and Network Operation Center Voice Technician at Time Warner Cable. Bassam holds multiple course completions and certifications in information technology, Cisco CCNA, and Microsoft Lync.