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Matthew Hicks has a diverse work experience spanning multiple roles and companies. Matthew is currently working as a Sr. QA Software Test Engineer at Govenda since February 2021. Prior to this, Matthew worked at Eggplant from 2008 to 2020, where they held various roles including Manager, Technical Support, Technical Support Manager, and Technical Support Engineer/Lead. At Eggplant, they managed a team of support engineers, established procedures and policies for managing support tickets, and provided technical support and training for a suite of products.

Before Eggplant, Matthew worked as a Software Developer at Hart InterCivic/Farragut from 2007 to 2008, where they developed web applications and improved user interfaces. Matthew also worked as a Web Developer III at ATa Services Plus Recruitment from 2006 to 2007, where they created and updated internet mapping applications and developed enhanced web interface functionality using JavaScript.

Matthew's earlier experience includes working as a Software Developer at Fast Enterprises, LLC from 2005 to 2006, where they developed components for tax software, and as a part of multiple concurrent roles at Redstone Software from 2002 to 2005, where they managed customer-facing support functions, conducted QA testing, and developed functional testing scripts.

Additionally, Matthew worked as a Software Engineer at Avolent from 1998 to 2001.

Overall, Matthew has built a strong foundation in software development, technical support, and QA testing throughout their career.

Matthew Hicks attended the University of Colorado Boulder from 1989 to 2002, where they obtained a Bachelor of Arts degree in Geography. In 1983 to 1984, they briefly attended the Massachusetts Institute of Technology. Additionally, they participated in Dale Carnegie Training, although the dates and specific details for this experience are not provided.