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Sarah Hannay is a skilled professional with extensive experience in business transformation and operational excellence. Currently serving as a Senior Growth Manager (Retention) and previously an Operational Excellence Manager at Gousto, a leading meal delivery service, Sarah focuses on enhancing company operations to deliver exceptional customer experiences. Prior to Gousto, Sarah held various roles at EY, where responsibilities included leading contact center modernization efforts and developing customer journey maps that significantly improved customer loyalty and reduced operating expenses. Earlier career experiences at Scotiabank, Queen's School of Business, and a sailing club highlight Sarah's diverse skills in customer service, project support, and team management. Sarah holds a Bachelor of Commerce from Queen's University and a Bachelor of Business Administration from Thammasat University.