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Janica Eve Villanueva is a dedicated customer service professional with extensive experience in the hospitality and banking sectors. Currently serving as a Customer Success Advocate at GoTyme Bank since July 2022, Janica brings valuable skills gained from previous roles, including a Hotel Associate at Robinsons Land Corporation, where responsibilities included managing guest reservations, supervising the housekeeping team, and addressing customer inquiries. Prior experience as an Events Services Assistant at SMX Convention Center involved overseeing various events and providing exceptional client service. Janica's career began with an internship at Privato Hotel Group and is supported by a Bachelor of Science in Tourism Management from the Polytechnic University of the Philippines.