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Ricardo Aquino is a seasoned customer support professional with extensive experience in team management and service delivery. Currently serving as the Team Manager of Customer Support at GoTo since May 2015, Ricardo has developed strong leadership, communication, and problem-solving skills. Prior to this role, Ricardo held positions at LogMeIn, Xerox, Alorica, and various banks, where responsibilities included team development, customer service escalation handling, and process improvement identification. With a background in effective time management and data entry, Ricardo demonstrates a comprehensive understanding of customer needs and service level tracking, contributing to a consistent record of high-quality service. Ricardo holds a degree from Universidad Mariano Gálvez.