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Eric Shields is a Senior Technical Support Engineer at GoTo, with extensive experience in technical support and customer service roles. Prior to joining GoTo in April 2018, Eric held various positions at LogMeIn, including Jive Tier 3/API Support and Technical Support Engineer. Previous work includes a Customer Service Representative role at DealerSocket and an Assistant Manager position at Holiday Oil Co., where operational management and customer service were key responsibilities. Eric began a career in construction as a Finish Carpenter at Ken Ostler Construction from 2001 to 2011, specializing in interior trim installation. Eric holds a Bachelor of Science in Computer Science and a Bachelor of Science in Criminal Justice from Utah Valley University.