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Melanie Smith currently serves as the Head of Customer Experience at GOTO Group and a Unitary Councillor for Buckinghamshire Council, where contributions focus on improving local communities as a Labour Councillor. Previously, Melanie held positions including Senior Customer Success Manager at Smart Compliance and Head of Compliance at LSL Property Services plc, managing compliance across multiple estate agencies. Additional experience includes roles at Purplebricks Group PLC as Head Of Customer Experience and Spicerhaart as Group Customer Relations Manager, emphasizing customer satisfaction and complaint resolution. Early career included IT Analyst and Deputy Store Manager at Comet Group Plc, along with Team Leader in Customer Care at More Th>n (R&SA) and various sales roles at Comet Group Plc, High Wycombe. Educational qualifications include GCSEs from Gillotts School and a BTEC in Business & Finance from The Henley College.