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Shane Jacobs has a diverse work experience spanning several industries. Shane started their career as a Sales and Service Consultant at Capitec Bank from June 2010 to August 2012. Following this, they worked as a Document Specialist at Capitec Bank from September 2012 to January 2015. Shane then joined Amazon as a Seller Support Associate in 2015 and remained in this role until joining OwnLocal as a Customer Service Representative from March 2019 to November 2019. Shane later joined Valenture Institute as a Technical Support Officer in December 2020 and is still currently working there. In their current role, they support staff, faculty, students, and parents with technical issues, manages daily priorities for technical support, and provides training to technical support officers and students. Additionally, they are responsible for managing chat and ticket support, creating and amending knowledge base articles, and providing support for various platforms such as Google Admin and Zoom. Shane's most recent position is as an Account Manager at GotBot, starting in April 2023.

Shane Jacobs has a diverse education history. In 2023, they attended the IT Academy - School and obtained a degree in Python Novice to Pythonista, specializing in Information Technology. Prior to that, in 2007, they attended Northlink College and earned a Higher National Diploma in Accounting and Business/Management. In 2006, they also attended Northlink College, although the degree obtained is unspecified. Shane's education journey began at Belhar Senior Secondary High from 2001 to 2005, where they studied Accounting. Additionally, they hold a certification in Learning Google Workspace Administration, obtained from LinkedIn in July 2022.