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Martin Lutz has extensive experience in customer support and service roles, currently serving as the Lead of Customer Happiness & Experience at GOT BAG since January 2020. Previous positions include Senior Kundenberater at C24 Bank GmbH, Kfm. Sachbearbeiter Kundenservice at GLS Germany GmbH & Co. OHG, and Mitarbeiter Service Center Vertrieb at Vicampo.de GmbH. Martin has also worked as a Call Center Agent for Adam Opel AG at both CONTEAM GRUPPE and CDS, and held a Sales & Customer Support position at Starline Seminare E.K. from January 2014 to May 2015. This diverse background highlights a strong focus on customer satisfaction and team leadership.