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Pelenaise W. is an accomplished Senior Enterprise Customer Success Manager at Gorgias, a company specializing in integrated helpdesk solutions for e-commerce brands, since September 2021. Prior to this role, Pelenaise served in various customer success positions at Broadly from January 2018 to August 2021, and held account management roles at Yelp from September 2015 to January 2018. With a Bachelor of Arts in Economics from the University of San Francisco, Pelenaise has developed expertise in delivering personalized customer support and driving revenue generation through effective client engagement.