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John Michael Calopez possesses extensive experience in customer support and technical consulting within the e-commerce and payroll software sectors. As the SDR Team Lead Ops Coordinator and E-commerce Support Specialist at Gorgias since May 2020, John focuses on enhancing merchants' customer support efforts and driving revenue through omni-channel solutions. Previously, John served as a Technical Support Consultant at MicroSourcing from October 2014 to January 2019, where responsibilities included resolving payroll software issues, managing client databases, and creating detailed reports to improve operational efficiency and support tax reporting.