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Mark is an Executive Management Consultant with over twenty years of experience serving clients on both business and technical engagements throughout financial services, pharmaceutical and telecommunications industries. Mark has extensive program and project management experience on large, complex programs across North America and internationally. Specifically, Mark has experience in Enterprise Organizational Change Management, Business Transformation, Customer Experience Management (CxM), Customer Relationship Management, Local-State-Federal Insurance Licensing Compliance, Correspondence Systems, and the Merger of Disparate Systems.

Mark is an evangelist for “enterprise transformation for success”. While many OCM initiatives begin in Human Resources, successful projects cannot live there and require interaction with an executive steering committee. Success is driven by learning, understanding, and continuous improvement.

Mark has been the technology lead involved in the creation of Business Process Outsourcing solution for a $17 billion Life Insurance Company. A delicate balance existed between Mark’s software architecture team, Deloitte & Touches' insurance and offshore teams and the client’s technical staff. Projects encompassed key business solutions, integrated client systems, and project management across client stakeholders, including Legal, Customer Service, Sales, IT, Marketing, and Claims.

Mark focuses on anticipating organizational change issues and risk exposure by proactively planning for their mitigation or resolution. Mark is adept at filling the knowledge gap between business and technical teams, thereby ensuring coordinated deployments of technical solutions for business stakeholders and end-users.