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Vivian Luong is a seasoned professional with extensive experience in sales operations and customer analysis. Currently serving as a Senior Customer Analyst at GoPro since July 2017, Vivian manages sales operations and forecasting across various channels, achieving a notable improvement in forecast accuracy of over 30% by leveraging historical data and collaborative planning. Previous experience includes working as an Account Specialist at Transcend Information, Inc., where Vivian focused on channel account management, sales forecasting, and coordinating logistics. Earlier career experience involves a role as a Financial Analyst Assistant at the Lawrence Hall of Science. Vivian holds a Bachelor’s Degree in Political Economy from the University of California, Berkeley, and has further education from the European Innovation Academy.