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Mao-Hsien (Richard) Ko is an accomplished IT professional with extensive experience in system administration, network management, and IT infrastructure development. Currently serving as Lead IT Engineer at KX Inc since June 2021, Mao-Hsien Ko previously held roles such as System Administrator at Taiwan Business Bank, where responsibilities included managing Windows servers and VMware, and System & Network Administrator at XBN e-Commerce, focusing on IT infrastructure for warehouse operations. Prior positions also include IT Support Specialist at Plasticard-Locktech International, where Mao-Hsien Ko achieved a 90% first call resolution rate, and a Research Assistant at Pacific States University, specializing in e-commerce website development. Mao-Hsien Ko possesses a Master's degree in Computer Science from Pacific States University, supplemented by a Bachelor's degree in Management Information Systems and various technical qualifications.