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Sandy Lo is a seasoned professional with extensive experience in program management and customer engagement across various organizations. Currently serving as the Customer Trust & Engagement Program Manager at Goodreads.com, Sandy has successfully launched significant initiatives such as the first Monthly Business Review focused on Customer Trust and a Voice of the Customer program. Previously, as a Program Manager at Amazon and Provider Success Manager at Alto Pharmacy, Sandy demonstrated a strong ability to drive revenue growth and operational improvements. Sandy's career also includes roles in partnership success, operations, and community legal advocacy, along with a solid academic background including a Master's Degree in Public Policy from USC and a BA in English from UCLA.