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Heidi S. has extensive experience in customer success and operational management across various companies. In recent roles, Heidi worked at Join as a Success Operations professional, supporting team needs and tools like Hubspot and Totango. Previous positions include Program Manager and Customer Success Manager at Viewpoint, where Heidi focused on product adoption and developed onboarding programs, and Account Manager at Vision Plastics, Inc., managing a significant portfolio with clients yielding $45M in annual revenue. Earlier experience also includes campaign management at FMT Solutions and account management at FTDI Chip. Heidi began professional development with an MBA from Willamette University and a Bachelor of Applied Science from Portland State University.