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Jennifer Smith is a seasoned customer success professional with extensive experience in driving growth and retention across various industries. Currently serving as Customer Success Lead at Olo since November 2021, Jennifer leads a team of Customer Success Managers, emphasizing customer satisfaction and team development. Previous roles include Senior Customer Success Manager at Wisely (acquired by Olo), and Customer Success Manager at Entelo, managing a substantial portfolio of clients while delivering consultative support. Jennifer's career also includes positions in account management, program management, and marketing, demonstrating a strong foundation in relationship-building, strategic planning, and cross-functional teamwork. Holding a Bachelor of Individualized Study from the University of Minnesota, Jennifer blends expertise in political science, social justice, and digital media to enhance customer experiences and drive organizational success.