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Caio Tochini is an experienced customer support professional with a strong background in managing teams and enhancing customer experiences across various industries. Currently serving as the Customer Support Team Lead at Olo since November 2021, Caio previously held positions at Wisely, including Senior Support Analyst and CX Manager, where Caio managed a globally distributed team and maintained cross-functional relationships. Additional experience includes strategic roles at Lyft, where Caio collected data on executive escalations and provided exemplary customer service, as well as a Guest Relations Ambassador at The Walt Disney Company. With a Bachelor of Arts in Communication and Media Studies from Universidade Anhembi Morumbi and further training in journalism from FAAP, Caio combines extensive practical experience with a solid educational background.