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Darnell Stokes is a skilled professional with extensive experience in quality assurance and call center management. Currently serving as a Quality Assurance Specialist at Goldschmitt and Associates since November 2023, Darnell has developed educational materials and trained staff to enhance performance. Previously, Darnell was a Call Center Manager at Turn2Partners, overseeing 25 agents and ensuring quality in support of federal relief efforts. Darnell’s diverse background includes roles in client services at Fiserv, business development at HD Vest Financial Services, and compliance analysis at Nationstar Mortgage, along with earlier experiences in customer service roles at Wells Fargo and technical support at Fidelity National Information Services. Darnell holds a Bachelor of Applied Science in Psychology from Ottawa University and an Associate of Science in Criminal Justice from Sanford-Brown College.