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Jake Fox is an experienced telecommunications professional with a robust background in operational efficiency and team leadership across various companies. Currently serving as Service Assurance Manager at Golden West Telecommunications since March 2018, Jake focuses on optimizing customer and network operations to achieve strategic performance metrics. Prior roles include Director of Network Operations Process & Systems Support at Zayo Group, where operational integration and support were provided to enhance efficiency, and a variety of positions at Level 3 Communications, including Process Architect and Transport NOC Manager, where Jake led large teams and managed complex network operations. Jake's educational background includes studies at Northwest Kansas Technical College, Emporia State University, and Colby Community College.