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Susan Withycombe is an experienced Business Analyst currently at Golden Charter Ltd since November 2017, having also held roles such as Business Readiness Analyst and Customer Operations. Previously, Susan worked at SD Worx from July 2014 to August 2017, serving as a Learning & Development Consultant and Service Delivery Manager, overseeing payroll services for approximately 700 customers and leading a team of operation managers. Earlier positions include Solutions Consultant and Operations Team Manager within SD Worx UK & Ireland from December 2008 to February 2014, where Susan designed payroll solutions and managed international payroll services. Additionally, Susan served as Operations Manager at Key Payroll Services Limited from July 2007 to December 2008, managing multiple operational teams.