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Marta Ferreira is an accomplished Customer Success Director with extensive experience in overseeing customer support and onboarding initiatives across various sectors. Currently at Goki, Marta leads customer success operations and previously served as an Account Manager at Ebsco Information Services, adeptly managing key accounts in the Iberian region and ensuring high customer satisfaction. Marta's earlier roles included a successful tenure as Customer Success Director at Mews Systems, where significant improvements in customer satisfaction and retention were achieved. With a background in hospitality as Head Hostess at The Savoy and a foundation in fashion design and marketing, Marta brings a diverse skill set complemented by a robust educational background in management and digital marketing.