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Rafael Dufour is a seasoned professional in customer service and technical support with extensive experience across multiple companies. At GoCo since March 2020, Rafael has served as both Technical Support Escalation Manager and Customer Service Manager. Rafael previously held the role of Customer Service Manager at Radiant Communications from January 2020 to January 2022. Prior experience includes serving as Call Center Supervisor at Voxdata from April 2017 to January 2020, overseeing frontline customer service agents for Telus Communications and SiriusXM. Rafael's career began at Rogers Communications, where from October 2008 to April 2017, responsibilities included working as a Business Process Expert and Performance Coach. Rafael is an alumnus of White-Plains High School.