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Toms Metla is an experienced fraud risk professional currently serving as a Fraud Investigator III at GoCardless since June 2023. Prior to this role, Toms worked at Swedbank from December 2012 to June 2023, where duties included card transaction monitoring, fraud management, and establishing fraud prevention protocols across multiple countries (SE, LV, LT, EE). Toms has held various positions at Swedbank, including Team Leader for card risk monitoring, where responsibilities encompassed onboarding new teams, providing training, and managing operational efficiency. Toms has a strong track record in mentoring, shift planning for 24/7 operations, and ensuring compliance with internal and legal requirements.