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Vidya Menon, MBA, B.Tech, CSPO®, is an accomplished Project Manager specializing in digital transformation and customer experience, currently leading a portfolio of projects at GMS Health Insurance. With extensive experience as a Technical Product Manager at BT and Chief Customer Officer at Sumeru Solutions, Vidya has demonstrated expertise in driving innovation, engagement, and global customer success. Previous roles include consulting in strategy and operations, coaching for data science programs, and significant contributions to companies such as KPMG and Infosys, where Vidya managed critical projects and teams. Educational qualifications include a Post Graduate Program in Management from SPJIMR and a Bachelor of Technology in Electronics and Communication Engineering from the University of Kerala.