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Melissa Lewis has extensive experience in the health insurance sector, currently serving as a Continuous Improvement Specialist and Systems and Process Transformation Specialist at GMHBA Limited since February 2009. In this role, Melissa focuses on documenting and assessing health insurance processes to enhance efficiency and meet customer and business expectations. Prior experience includes managing a team of 19 staff as a Process Delivery Team Coach and leading initiatives to improve performance. Additionally, Melissa held various roles at Werribee Mercy Hospital from November 2005 to February 2009, including Claims Team Leader and Private Patient Liaison Officer. Melissa holds a Bachelor of Visual Arts, which was deferred, from Deakin University Warrnambool and completed VCE at Sacred Heart College Geelong.