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Rich Edge is an experienced professional in customer service and project management, currently serving as the VP Global Launch and Head of Customer Experience & Programme Management at Glow Services Corp since November 2020. With a career spanning over two decades, Rich has held multiple roles, including Managing Director at Edge Enterprise Ltd since 2005, where interim management and consultancy services are provided. Co-founding CallCentreTraining.org in April 2020, Rich emphasizes training and development within contact centers to enhance customer service quality. Rich's volunteer efforts during the COVID-19 pandemic include supporting local community initiatives. Previous experience includes project management at SITEL UK Ltd, general management at GAC Group, and consultancy roles at EDGE ENTERPRISE. Rich holds certifications from APMG International and SITEL Consulting.