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Doug VanDerBeck is a seasoned professional with extensive experience in customer service and team management. Currently serving as Payment Support Manager, Technical Support Lead, and Customer Success Expert at GlossGenius since May 2021, Doug has demonstrated a strong ability to manage customer inquiries and technical support operations. Prior to this, Doug worked at The Walt Disney Company from June 2016 to May 2021, where responsibilities included managing a diverse team of over 30 employees as a Signature Services Specialist and Guest Relations Coordinator, focusing on guest relationship management and service excellence. Doug's experience also includes serving as a Front Desk Representative at Anchor Lodge Hotel in New Zealand and as General Manager at Subway, where operational management and customer satisfaction were key responsibilities.