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Nicholas Pouponneau has a diverse work experience, starting from 2014. Nicholas began their career at TD Bank, where they held multiple roles. Nicholas started as a Sales Channel Manager, Insurance Services, Customer Experience, responsible for the MBNA and CUETS Insurance Revenue plan. Nicholas then moved on to become a Collections Manager, where they managed a team of Collectors and monitored quality calls. After that, they served as a Colleague Experience Manager, focusing on the Colleague Experience in TD Bank's Customer Assistance Department. Nicholas'sresponsibilities included managing diversity and inclusion initiatives, community involvement, learning and development, reward and recognition, and communication. Nicholas also organized and executed campaigns to support the Ready Commitment and increase community impact. In 2020, Pouponneau joined Momentive.ai as an Operations Manager. Currently, they are working at Glofox as the Head of Global Support.

Nicholas Pouponneau attended Carleton University from 2006 to 2010, where they obtained a Bachelor's degree in Criminology.