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Alex Truman is an accomplished Customer Success professional with extensive experience in leading teams and managing client relationships across various companies. At GWI, Alex has held roles including Customer Success Director and Senior Customer Success Manager, overseeing a global portfolio of major agency clients and driving user engagement to enhance renewal and growth opportunities. Prior experience includes Team Lead at Hitwise, where Alex developed a personal development framework for the customer success team and reported on the function's value to stakeholders. Alex's foundational experience began with roles at Hollaroo and RUEVERTE GmbH, focusing on client management, social media marketing, and sales support. Alex holds a Bachelor’s Degree in International Business Management from the University of Lincoln.